bitjili Privacy Policy

1. Scope of This Policy

This privacy policy applies to all services on the bitjili platform, including the website, mobile application, and features offered through other digital channels. It takes effect from the moment you create an account on bitjili.

Along with reading this policy, you are encouraged to read our Terms and Conditions, as both documents together define the relationship between you and bitjili. If there is any conflict between the privacy policy and the terms and conditions, the privacy policy will take precedence.

bitjili is committed to ensuring the highest level of protection of personal information when serving users in Bangladesh. This policy will tell you what information we hold, why we hold it, and how it is used.

2. Information We Collect

bitjili may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Username and password (stored in encrypted form)
• Photo, if provided as part of identity verification

2.2 Contact Information

• Mobile number — linked to bKash, Nagad, Rocket, or Upay transactions
• Email address
• Residential address

2.3 Financial Information

• Transaction history related to deposits and withdrawals
• Mobile banking account details (for identity verification only)
• Information related to bonus claims and wagering

2.4 Device and Usage Information

• IP address and device type
• Browser and operating system information
• Time spent on the site and pages visited
• Game history and preferences

3. How Information Is Collected

bitjili collects user information in the following ways:

3.1 Information Provided Directly

Information you provide during registration, credentials entered at login, messages sent to support, and information submitted when filling out promotional forms all fall under direct collection.

3.2 Automatically Collected Information

When you use the bitjili website or app, certain information is collected automatically through cookies, log files, and other tracking technologies. This includes your device identity, browsing patterns, and details of your activity on the platform.

3.3 Through Third Parties

Information may be verified through trusted third parties during the identity verification process or for fraud prevention. This process is always carried out for a specific purpose and in the interest of your account's security.

4. Purpose of Using Information

bitjili uses collected information only for the following legitimate purposes:

• Creating accounts, verifying identity, and confirming access
• Processing deposits and withdrawals and ensuring transaction security
• Improving the user experience and delivering relevant content
• Sending bonus and promotional offers (only if you have given consent)
• Detecting and preventing fraud, money laundering, and other unlawful activity
• Providing responsible gaming alerts and assistance
• Meeting legal obligations and resolving complaints
• Analysing and improving site performance

bitjili never sells your information to third parties for marketing purposes. Your consent will be obtained before your information is used for any purpose beyond what it was originally collected for.

5. Data Storage and Security

bitjili follows industry-standard technology and practices to protect user information. All sensitive data is transmitted via SSL encryption and stored in encrypted form in the database.

5.1 Technical Security Measures

• Use of highest-level SSL/TLS encryption
• Password storage using hashing and salting
• Firewall and intrusion detection systems
• Regular security reviews and vulnerability testing
• Two-Factor Authentication support

5.2 Organisational Security Measures

• Only authorised staff can access information, and only on a need-to-know basis
• Regular privacy and security training for staff
• A commitment to notifying users within a defined period in the event of a data breach

5.3 Data Retention Period

Your information is stored while your account is active. Even after closing your account, certain information may be retained for a defined period due to legal obligations, dispute resolution, or fraud prevention needs. Once that period ends, the information is securely deleted or anonymised.

6. Sharing Information with Third Parties

bitjili does not sell your personal information. However, in the following limited circumstances, certain information may be shared with trusted partners:

6.1 Service Providers

Third parties are engaged for payment processing (bKash, Nagad, Rocket, Upay), identity verification, game providers (PG Soft, Pragmatic Play, Evolution, and others), and technology services. These partners operate under strict confidentiality agreements and cannot use your information beyond the stated purpose.

6.2 Legal Obligations

Information may be disclosed to government or authorities when required under a court order, a lawful request from law enforcement, or applicable law. In such cases, only the minimum necessary information is provided.

6.3 Corporate Transactions

In the event of a business merger, acquisition, or asset transfer, user information may pass to the new entity. In that case, this privacy policy will continue to apply and users will be informed in advance.

7. Cookies and Tracking Technology

bitjili uses cookies and similar technologies to improve the experience of website and app users and to analyse site performance.

7.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — such as keeping you logged in, maintaining session security, and saving your preferred language settings. They cannot be disabled.

7.2 Functional Cookies

These cookies help remember your preferences, usage patterns, and familiar game categories. They can be disabled from your browser settings, though doing so may limit certain features.

7.3 Analytics Cookies

Anonymous analytics data is collected to understand which sections of the site are used most and where technical issues exist. No personally identifiable information is included.

You can control or reject most cookies by changing your browser settings. However, this may affect some functionality of the site.

8. User Rights

bitjili recognises each user's rights regarding their information. You have the following rights:

8.1 Right to Access

You can find out at any time what information bitjili holds about you. Submit an access request through the support team.

8.2 Right to Correction

You have the right to request correction of any inaccurate information. Some details can be changed directly in your account settings.

8.3 Right to Deletion

In certain circumstances you may request deletion of your information. However, some information may need to be retained for a defined period due to legal obligations or dispute resolution needs.

8.4 Right to Restrict Use

You may opt out of marketing communications and object to certain types of data processing. Contact the support team for this.

8.5 Right to Data Portability

You may request your transaction history and account information in a structured format. More information is available on our Responsible Gaming page, which also describes how to review your own gaming history.

9. Privacy of Minors

bitjili strictly follows a 21+ age policy. This platform is not for anyone under 21 years of age under any circumstances. Age is verified during registration and no information from persons under 21 is knowingly collected.

If you suspect that a minor's information has been collected by mistake, please notify our support team immediately. That information will be deleted promptly and the associated account will be closed.

10. Changes to the Policy

bitjili reserves the right to change, amend, or update this privacy policy at any time. Users will be notified of any significant changes via their registered email address or through app notifications.

Continuing to use the platform after any changes have been made will be considered an acceptance of the updated policy. You are therefore encouraged to review this page regularly. Each version shows the date of the most recent update at the top of the page.

If you have any questions about changes to the policy, please contact us. Answers to common questions about privacy and security can also be found in our FAQ section.

11. Contact

If you have any questions, complaints, or data-related requests regarding this privacy policy, you can reach us through the following:

• Live Chat: Click the chat button on the platform for 24/7 direct support
• Email: [email protected]

Our support team provides assistance in both Bangla and English and is available seven days a week, twenty-four hours a day. Formal data-related requests are generally processed within 15 business days.